📑 Terms & Conditions – Second City Shine, LLC

Effective Date: 9/16/2025 — Version 1.0
These Standard Service Terms & Conditions apply to proposals, estimates, quotes, work orders, service agreements, invoices, and other authorized services provided by Second City Shine, LLC, unless different terms are expressly agreed to in writing.

Standard Terms & Conditions

1. Scope of Work

Second City Shine, LLC ("Contractor") agrees to perform only those services specifically identified in the approved proposal, estimate, work order, service agreement, or invoice. Any additional work requested before, during, or after service that falls outside the approved scope shall require customer approval and may result in additional charges.

2. Estimates & Pricing

All estimates are based upon information available at the time of inspection and are valid for the period stated on the proposal. Pricing may be adjusted if undisclosed conditions, additional work, restricted access, hazardous conditions, or changes to the requested scope are discovered prior to or during service.

3. Payment Terms

Payment is due according to the terms stated on the approved proposal or invoice.

Unless otherwise agreed in writing:

• Deposits may be required prior to scheduling certain services.

• One-time services are due upon completion.

• Recurring commercial services are invoiced according to the service agreement.

Invoices not paid by the due date may be subject to late fees, collection costs, reasonable attorney fees, and any other remedies permitted by law.

Returned checks or failed electronic payments may be subject to additional processing fees.

4. Access to Property

Customer agrees to provide safe and unrestricted access to all work areas during the scheduled service period.

Contractor shall not be responsible for delays caused by:

• Locked areas

• Occupied work spaces

• Inaccessible equipment

• Active construction

• Utility interruptions

• Customer delays

• Weather conditions

• Other circumstances beyond Contractor's control

Additional visits resulting from restricted access may be billed separately.

5. Condition of Materials & Cleaning Results

Second City Shine utilizes commercially accepted cleaning methods and industry best practices to improve the appearance, cleanliness, and sanitation of the surfaces being serviced.

While significant improvement is expected in most cases, Contractor cannot guarantee complete restoration of any surface.

Cleaning removes soil, contaminants, and many stains, but does not repair damage, restore worn materials, or reverse deterioration caused by age, abuse, chemical exposure, or normal wear.

6. Stain Removal Disclaimer

Although every reasonable effort will be made to remove stains, embedded soils, grease, biological contaminants, odors, mineral deposits, and discoloration, complete removal cannot be guaranteed.

Certain staining or damage may be permanent due to factors including but not limited to:

• Age

• Dye transfer

• Bleach

• Chemical burns

• Rust

• Ink

• Permanent marker

• UV fading

• Mold staining

• Water damage

• Heat damage

• Excessive wear

• Previous cleaning attempts

• Improper maintenance

Permanent staining remaining after cleaning shall not be considered incomplete work.

7. Upholstery, Carpet & Fabric Cleaning

Cleaning results will vary depending upon fabric construction, age, wear, fiber type, previous maintenance, and the nature of soiling.

Velvet, microfiber, suede-like fabrics, chenille, natural fibers, delicate upholstery, and specialty textiles may exhibit:

• Nap variation

• Shading

• Pile distortion

• Texture changes

• Wear patterns

• Permanent staining

These conditions may become more noticeable after cleaning and are not considered damage caused by Contractor.

8. Hard Floor Services

Floor scrubbing, stripping, waxing, burnishing, polishing, or restoration services improve cleanliness and appearance but cannot restore damaged flooring.

Contractor is not responsible for:

• Worn finish

• Delamination

• Loose tile

• Loose grout

• Existing scratches

• Existing cracks

• Existing chips

• Existing discoloration

• Permanent grout staining

• Manufacturing defects

• Improper installation

9. Window & Glass Cleaning

Contractor will exercise reasonable care when cleaning glass and related surfaces.

Contractor is not responsible for pre-existing:

• Scratches

• Etching

• Seal failure

• Broken seals

• Hard water staining

• Fabricating debris

• Glass oxidation

• Window leaks

• Failed tint

• Defective glazing

Such conditions may become more visible after cleaning.

10. Emergency Response & Biohazard Services

Emergency response cleaning is intended to safely remove biological contamination and restore affected areas to a clean and sanitary condition.

Contractor does not provide environmental testing, industrial hygiene services, mold remediation certification, structural repair, or engineering services unless specifically contracted.

Additional contamination discovered outside the approved scope may require additional authorization.

11. Pre-Existing Damage

Contractor shall not be responsible for any damage resulting from pre-existing conditions including but not limited to:

• Loose flooring

• Weak grout

• Damaged carpet

• Torn upholstery

• Loose trim

• Unstable fixtures

• Water damage

• Structural defects

• Poor installation

• Existing cracks

• Existing leaks

• Previously repaired surfaces

12. Furniture & Equipment

Pricing assumes reasonable access to work areas.

Moving unusually heavy furniture, safes, commercial equipment, appliances, vending machines, kitchen equipment, or permanently installed fixtures is excluded unless specifically included in the proposal.

Contractor is not responsible for damage resulting from moving customer-owned property that is unstable or improperly assembled.

13. Health & Safety

Customer shall disclose any known hazardous materials, unsafe conditions, restricted areas, or health hazards prior to service.

Contractor reserves the right to suspend or terminate work if unsafe working conditions are encountered.

14. Additional Services & Change Orders

Services outside the approved scope shall only be performed upon customer authorization and may result in additional charges.

15. Scheduling & Cancellation

Customer shall provide at least 24 hours' notice for cancellation or rescheduling whenever reasonably possible.

Contractor reserves the right to charge a cancellation fee for appointments canceled with insufficient notice after labor, equipment, or scheduling resources have been committed.

16. Force Majeure

Contractor shall not be liable for delays or failure to perform caused by events beyond its reasonable control, including severe weather, natural disasters, utility outages, labor shortages, government actions, supply chain interruptions, or other unforeseen events.

17. Limitation of Liability

To the fullest extent permitted by law, Contractor's liability for any claim arising out of the services provided shall be limited to the amount paid by the customer for the specific service giving rise to the claim.

Contractor shall not be liable for indirect, incidental, consequential, punitive, or special damages, including loss of business, loss of revenue, business interruption, or loss of use.

18. Warranty

Second City Shine warrants that services will be performed in a professional and workmanlike manner consistent with generally accepted industry standards.

If Customer believes services were not completed in accordance with the approved scope, Customer must notify Contractor within 48 hours of service completion to allow an opportunity for inspection and, if appropriate, corrective service.

This warranty does not apply to issues resulting from misuse, neglect, normal wear, or conditions outside Contractor's control.

19. Proposal Validity

Unless otherwise stated, all proposals are valid for 30 calendar days from the date issued.

20. Acceptance

Approval of any proposal, estimate, work order, service agreement, invoice, email, or written text message authorizing work shall constitute acceptance of these Terms & Conditions.

Questions regarding these terms may be directed to Second City Shine, LLC at info@2ndcityshine.com or 312-572-9756.