💳 Refund Policy – Second City Shine, LLC

Last updated: 9/16/2025

At Second City Shine, LLC, we stand behind our work and want you to feel confident when booking with us. This Refund Policy explains how cancellations, no-shows, and refunds are handled.

1. Service Fees

• Payment is due at the time of service completion unless otherwise stated in a promotion.

• All sales are considered final once a service has been rendered.

2. Cancellations

• Appointments cancelled with 24 hours’ notice or more will not be charged.

• Cancellations with less than 24 hours’ notice may be subject to a $25 fee.

3. No-Shows & Access

• If our crew cannot access your property/unit at the scheduled time, the appointment will be considered a no-show, and the full service fee may be billed.

• No-shows are not eligible for refunds.

4. Satisfaction Guarantee

• If you’re not satisfied, notify us within 24 hours.

• We will return to correct the issue at no extra cost.

• If the problem cannot be reasonably resolved, a partial or full refund may be issued at our discretion.

5. Weather & Rescheduling

• Outdoor services may be rescheduled due to inclement weather (rain, snow, storms, extreme cold/heat).

• No cancellation fees apply for weather-related rescheduling.

6. Promotional Offers

• Special promotions (e.g., Belvedere $75 Fall Special) are non-refundable once service is completed.

• Discount codes must be applied at booking; refunds will not be issued for missed code entry.